Our Vision
To reduce the average cost per motor claim through a transparent model that aligns stakeholder interests, builds trust and delivers a superior customer experience.
Why Choose Repair Solutions
We currently use international systems to do data analytics and advise on repair strategies based on international best
practice.
Repair Solutions is the only assessing company in South Africa to have successfully run a guaranteed average cost model in SA.
Our international networks allow us to keep abreast with international best practice and implement innovative solutions.
We are a Level 1 B-BBEEcompany.
We provide a seamless transition to a more customer friendly model that enables a smoother overall claims.
Repair Solutions segments damage into 3 focused areas ensuring cost savings are optimised at all levels.
WHAT WE DO
We are experts in finding original equipment manufacturer (OEM) parts or suitable alternatives.
Efficiently optimising claims from damage assessment to final settlement, our dedicated team ensures a seamless process for your satisfaction.
Our repair vs replace strategies enable us to significantly reduce car claims costs while upholding the quality of service.
Our team utilises cutting-edge analytics tools to derive actionable insights from claim data that facilitate more informed decision-making and enable us to provide...
Our expert assessors employ industry-leading methodologies to thoroughly examine and quantify the extent of damage incurred in motor incidents.
Repair Solutions embarked on a mission to revolutionize the motor repair landscape by prioritising their key principles:
Build Trust Through Customer Transparency
Embracing Global Technologies
Customer Centric Approach
Pioneering Achievements
Repair Solutions embarked on a mission to revolutionise the motor repair landscape by prioritising their key principles:
Building Trust through Transparency
Customer-Centric Approach
Embracing Global Technologies
Pioneering Achievements
HOW WE DO IT
REVOLUTIONISING MOTOR REPAIR EFFICIENCY
Our Optimisation services
At Repair Solutions, our Optimisation Services stand as a testament to our commitment to excellence in the Motor Repair Industry. With a precise approach that begins the moment a claim is notified, we seamlessly navigate the complexities of the repair process, ensuring efficiency compliance and a sustainable business landscape.
Comprehensive claim tracking
From the very inception of a claim, our state-of-the-art systems track every step of the process. This ensures a proactive and responsive approach, allowing us to address challenges promptly and keep our clients informed throughout the journey.
End-to-end management
Repair Solutions takes a hands-on approach to guarantee a smooth and streamlined experience for our clients. Our Optimisation Services cover the entire spectrum of repair logistics, from coordinating assessments to booking-in processes, reconciling final costing, ensuring compliance and managing payment and reconciliation.
Efficiency through one-paymaster
Efficiency is important to us by consolidating payment processes through one paymaster, we achieve operational excellence and unlock significant B-BBEE (Broad-Based Black Economic Empowerment) opportunities. Our Level 1 B-BBEE rating and majority Black ownership, demonstrate our dedication to transformation.
Detailed data and benchmarking
We provide our clients with detailed data, normalised benchmarking and comprehensive management information. This facilitates informed decision-making and serves as a foundation for continuous improvement and excellence during the repair process.
Service Level Agreement
Our Optimisation Services are governed by a robust Service Level Agreement (SLA). This ensures that our clients can expect consistency, reliability and adherence to the highest standards in every aspect of our service delivery. Repair Solutions prides itself on exceeding the expectations set forth in our SLA. Claim data that facilitates more informed decision-making and enables us to provide insightful consulting services.
OUR VALUES
At Repair Solutions, our core values form the foundation of our commitment to excellence. Trust, transparency, efficiencies, sustainability, and quality are not just words; they are the guiding principles that define every aspect of our operations.
Repair principle
The right equipment and skills improve efficiency and reduce costs
Our Systems Support
Driving transparency across the network
REPAIR SOLUTIONS VALUE PROPOSITION
Delivered through a transparent system
Quality Workmanship
Quality Workmanship
Reduced Cycle Times
Reduced Cycle Times
Network managed by SLA
Optimisation
Detailed claims data
Reduced Costs
Reduced Costs
Superior Customer Experience
Superior Customer Experience
Claims audited electronically
MESSAGE FROM THE DIRECTOR
ALEESHEN KISTEN
Our rich data and detailed analytics allow us to have meaningful conversations with our clients and develop appropriate strategies to reduce claim costs on a sustainable basis and enhance their underwriting ability to better price risk per make and model of vehicle
Level 1 B-BBEE Company
Engaging in business with us, as a Level 1 B-BBEE company with 100% Black ownership, offers procurement and other advantages for your business, assisting in complying with B-BBEE requirements and increasing scoring opportunities on your B-BBEE Preferential Procurement scorecard.
Our Partners
